FAQ

Bring a jacket or clothing appropriate for weather 10- 20 degrees colder than it is on land. There is an ocean breeze that sometimes brings a chill. We also suggest bringing sunscreen, a camera, binoculars, and bug spray (not often needed, but when you do, you will be glad you have it.) You may bring breakfast/lunch/dinner or just snacks if you’d like.

Our typical tours run two hours. However, we have been know to run a little long. We do not recommend making any plans directly following the tour. We don’t want to make you late for dinner.

We do our best to get up close to the ponies. We know where they like to graze and have very good odds of getting up close to them. However, they are wild animals and as such, they will not always be up close. Sometimes, you will need binoculars to see them. Very rarely, maybe 1% of the time, they just are not anywhere to be seen.

The Chincoteague ponies are wild. There is no better or worse time to see them. Sometimes they will go for an early morning swim, and sometimes they graze in the middle of the field. If you can figure out the rhyme and reason to when they will be out, let us know.

We run year-round. In the winter, you will see the ponies in a whole new way. They have thick winter coats. Seeing the ponies in the snow and ice is a truly unique and beautiful experience. Mind you, it is cold to be on the boat, so bundle up like you are going skiing.

We ask that you show up for the scheduled boat tour unless we have called you ahead of time to cancel. A lot of storms that come through here blow through quickly. Sometimes, we will just depart late. If we feel like there may be a safety concern due to the severity of the storm, we will offer a full refund or reschedule with you.

We have a 24-hour cancellation policy. If you cannot make a scheduled tour, please call us 24 hours in advance or you will be charged the full ticket price plus the credit card fee.

Yes, we do provide binoculars, but if you choose to use them, you are responsible for them. If you loose or break a pair, you will be charged 75$ per pair.

Yes. However, drunk and disorderly behavior will not be tolerated. The captain has a right to terminate the tour at any time should he feel the need to, and no refund will be given.

NO! While we are close to main street and certain hotels, we can’t say it is good to walk here. No sidewalks run down to Curtis Merritt Harbor. You may consider biking just remeber at night there is very little light polution here. When it gets dark it gets very dark. Please wear reflective gear and or have lights. Also remeber to bike with traffic.

The harbor is 3.5 miles from our office. So if you mistakenly show up for your tour at our office with out a vehicle it would be impossible to get to your boat in time.